Upon making a reservation the client and his/her guests accept the following conditions:
1) Reservation
Once Feel Good Apartments has confirmed availability for one of its apartments, the client shall pay 30% of the cost of the stay by credit card. The client may provide us with credit card details through this website, or by phone or fax.
Please be reminded that the reservation is confirmed once Feel Good Apartments receives the 30% reservation fee, of which the client will be duly notified.
Feel Good Apartments reserves the right to refuse a reservation request and is not required to provide justification.
Should the client cancel a confirmed reservation, the client must pay the cost of cancellation in accordance with the terms set forth in section 3 below.
The full amount may be requested in advance for very short stays or stays in the high season (from May to September) or during special events (Christmas, Easter, the Mercè (local patron saint festival), 3GSM, Bread & Butter, Formula 1, etc.
2) Payment for the stay
The remaining 70% shall be paid upon your arrival at the apartment. You can pay in cash or by Credit Card.
A tourist apartment contract is to be signed upon arrival.
3) Cancellations by the client
In the event of total or partial cancellation by the client of a reservation confirmed by Feel Good Apartments or if Feel Good Apartments is obliged to cancel in the event of non-payment on the part of the client, the following cancellation conditions shall apply:
* Cancellations during High Season must be made 72 hours before the check-in time in order to recover the 30% deposit paid for the reservation.
We urge clients to take out travel cancellation insurance. Whatever the reason for cancellation, including force majeure, it shall be subject to our simple, straightforward policy for cancellation by the client as detailed in section 3 herein.
4) Change of dates
In the event of a date change by the client, it shall be understood as a new stay and subject to the cancellation policy set out in section 3.
5) Modifications by Feel Good Apartments
If for reasons beyond our control, including force majeure, Feel Good Apartments is obliged to modify the rental conditions agreed upon and confirmed with the client, Feel Good Apartments shall inform the client immediately. In particular, in the event that Feel Good Apartments is unable to provide the apartment initially agreed upon with the client, Feel Good Apartments shall provide another flat under similar or better conditions than those initially agreed upon. If the alternative apartment is more expensive than that initially contracted, the increased cost shall NOT be at the client's expense.
However, if the price of the alternative apartment is lower than that initially contracted, the difference shall be immediately reimbursed by Feel Good Apartments or deducted from any amount that might be due by the client.
In the event that Feel Good Apartments and the client fail to reach an agreement, the reservation shall be cancelled and all amounts reimbursed to the client (except for amounts corresponding to the days the apartment has been used, where applicable). In any event, Feel Good Apartments shall not be held responsible for any other claim on the part of the client arising from this circumstance.
6) Number and identity of the visitors
The client shall provide Feel Good Apartments with the exact number of guests who shall accompany him/her during his/her stay, and if requested by Feel Good Apartments, their names, addresses, telephone numbers and ages. Only those people indicated by the client when reserving the apartment shall be authorized to use it.
The number of individuals per apartment may not exceed the number of beds indicated for each flat except in the case of babies (less than 2 years of age. If a crib is required in the apartment, this shall be provided free of additional charge if requested in advance. Only with the express permission of Feel Good Apartments shall pets be allowed (small dogs and cats are allowed without requiring express authorization provided that they are well house trained).
In the event that Feel Good Apartments or any of its agents or representatives observe that the client has breached any of the aforementioned obligations, Feel Good Apartments may unilaterally request the client to leave the apartment. In this case the client shall not have the right to any compensation or cash reimbursement.
7) Arrival
On the day of arrival, the apartment shall be available from 4:00 pm. If, for any reason, the client’s arrival time is earlier, please inform us accordingly and we shall try to provide accommodation earlier. Note that in the event of arrivals after 8:00 pm, a surcharge of €20 shall be applied.
8) Departure
Unless otherwise agreed in writing by Feel Good Apartments and the client, the client and all of his/her guests are required to leave the apartment before noon on the agreed date of departure.
If the client fails to leave the apartment before noon, a penalty shall be applied. Specifically, if the client and his/her guests leave the apartment between noon and 5:00 pm the penalty shall be 50% of one day's rent.
If the client and his/her guests leave the apartment after 5:00 pm the penalty shall be 100% of one day's rent for the apartment.
9) Equipment, water and electricity
The apartment is decorated, furnished and fully equipped with all the necessary amenities for a comfortable stay. Accordingly, the kitchen is equipped with all of the required utensils, including an iron, etc. Unless otherwise agreed, the rent includes all related utility fees for electricity, hot and cold water supply and the use of the apartment's electrical appliances. Furthermore, Feel Good Apartments provides good quality sheets and towels at no extra cost.
10) Insurance deposit
To guarantee reimbursement to Feel Good Apartments for any damage that may be caused by the client to the apartments owned by Feel Good Apartments or any of the assets contained in the apartment during the stay, we require a signed visa or master card receipt that will be destroyed when the apartment is returned in a good state of repair.
Alternatively, a security deposit (up to 200 € per apartment) may be requested in certain cases when making the reservation. The security deposit covers the cost of any damage or losses that may occur during the stay either to the property or its contents, either inside or outside, excluding general wear and tear. The deposit shall be returned on the visitor's departure. If the cost for repairing or replacing any damage or losses exceeds the security deposit, the additional repair or replacement cost shall be at the visitor's expense.
If a security deposit has not been requested and damage or losses are caused by the visitor to the property beyond normal wear and tear, the cost of remedying such damage or losses shall be at the visitor's expense.
11) Liabilities
Feel Good Apartments shall not be liable for damages caused in the elevators or in the common areas of the property that are beyond its control. Notwithstanding this, Feel Good Apartments undertakes to act in a diligent manner to find the quickest possible solution to any such damage. In principle, the client is not entitled to file a claim for any type of reimbursement as a result of any of these inconveniences. Only in the event of the client having to be moved to a hotel whilst repairs are made, shall reimbursement be considered for the days in which the apartment is unavailable.
However, in the event of the client leaving the apartment without giving notice to Feel Good Apartments, he/she shall forfeit the right to claim compensation. Neither Feel Good Apartments nor the owner of the property shall be liable for direct or indirect damage that might be caused by the client's use of the apartment, including without limitation, damage caused by fire, theft, or criminal behavior.
12) Cleaning
All reservations are charged 30 € for cleaning. The apartment shall be completely clean when the client checks in. On departure the client is required to leave the apartment in a reasonable condition. Feel Good Apartments shall be authorized to make additional charges if the apartment is not left in a reasonable condition. Should a daily cleaning service be required, please inform us in advance to ensure the service is available and so that details of rates may be provided.
13) Taxes
In accordance with local laws, Value Added Tax is included on the total amount for the services provided.
14) Behavior
The client shall be responsible for the correct and decent behaviour of all his/her guests. Should the client or any of his/her guests fail to behave in a generally acceptable manner, Feel Good Apartments shall be authorized to request that the client and his/her guests vacate the apartment without the right to file any claim for compensation or any type of reimbursement.